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Written to reflect a diverse Canada, Intercultural Communication is a practical guide that provides readers with effective approaches to intercultural communication theories and strategies. Situating readers in real, complex, and extraordinary intercultural scenarios, each chapter walks students through examples of how to manage conversations in appropriate and meaningful ways, while exploring how social and cultural practices might present common and uncommon implications. Key topics include verbal and non-verbal communication, cultural values, self-awareness, stereotypes, and digital communications. Packed with Canadian content, current examples, and tools for learning, this core text is ideal for students enrolled in intercultural communication or cross-cultural communication courses, including studies in business, education, social work, health care, and law enforcement.
Table of Contents
List of Figures viii
List of Tables xi
List of Text Boxes xii
List of Pause for Thought Questions xiv
Chapter 1: Are Intercultural Communication Skills Optional? 1
Chapter 2: Fundamentals of Communication 11
Chapter 3: History, Dominant Paradigm, and Foundational
Chapter 4: Continuing Issues and Evolving Theories 79
Chapter 5: Studying Intercultural Communication from a Canadian
Chapter 6: The Roles of Identity in Intercultural Communication 173
Chapter 7: Canadian Legislation and International Mandates 211
Chapter 8: The Formation of Attitudes, Assumptions,
and Presumptions 239
Chapter 9: Biases, Stereotypes, Prejudices, and Discrimination 255
Chapter 10: A Multidisciplinary Strategy for Intercultural
Chapter 11: Reviewing the Argument Advocating Intercultural
Chapter 12: Beyond Our Borders—Intercultural Communication for a Global Context 327
Author Biographies 357